Terms

The short version: you create a private book for someone you love, your family adds to it with a shared passcode, and you stay in charge of it. By using the site you agree to these terms.

Your book and your passcodes

• The person who creates a book owns it and decides who joins. You can hand it to someone else later — transfer ownership from the book's settings.
• Anyone with the family passcode can read and post. Anyone with the admin passcode can also edit, restore and delete. Keep both safe and share them only with people you trust.
• You are responsible for what gets posted in your book.

What you may post

• Only photos, videos, audio and stories you have the right to share.
• For a child's book, you confirm you're the parent, guardian, or have their permission to post.
• No hateful, harassing, illegal or harmful content. We may remove anything that is, and shut down accounts that repeat it.
• Respect the people in the photos — they can ask you to take something down.

Free plan

• The free plan is one book holding up to 200 memories. Family contributors never pay and never need an account.
• The first 50 creators keep the free plan free of charge.
• Photos are stored in their full original quality, and you can always download the originals.

Paid plans (coming later)

• We may later offer optional paid extras for creators, such as more books, more space or extra styling. The family book itself stays free.
• Payments will be handled by Paddle, our reseller and Merchant of Record. Paddle handles the checkout, invoices and taxes such as VAT.
• The price, how often you're billed and any taxes are shown clearly before you pay.
• You can cancel a subscription at any time. It then stops renewing, and you keep access until the end of the period you paid for.

Gifts and printed goods (coming later)

• We may offer personal gifts made from your memories, such as mugs, calendars and photo books, produced by print partners.
• These are made to order with your own photos and words, so under EU consumer rules they can't be returned just because you changed your mind once production has started.
• If something arrives damaged, faulty or misprinted, send us a photo within 14 days of delivery and we'll replace it or refund you in full.

Refunds and your right to cancel

• For digital subscriptions in the EU you have 14 days from purchase to change your mind — unless you asked to start using the paid features right away and accepted that this ends the 14-day right.
• Double charges, billing mistakes or paid features that don't work are always refunded.
• Refunds are paid back through Paddle to the way you paid.

Keeping the memories safe

We store your book on European servers and back it up, but no service can promise forever. If a book matters to your family, keep your own copy of the photos too. We'll never make you beg to get your own memories back.

Changes and stopping

We may change the service or these terms; if something important changes we'll say so here. You can delete your book at any time from its settings page, and delete your account by emailing us.

The honest limits

The service is provided as it is, without a warranty of any kind, and we aren't liable for losses beyond what the law requires. We do try very hard — this started as a baptism gift for one small boy.

Talk to us

Anything unclear or a problem to solve: support@ourwitnesstree.com. These terms are our plain-language agreement, not legal advice.